Xpece Warranty

Xpece ONE Drone Warranty

At Xpece LLC, we take pride in delivering high-quality, reliable products designed to enhance your adventures. The Xpece ONE drone is backed by our comprehensive warranty, ensuring peace of mind and confidence in your purchase. As an American company, we adhere to the highest standards of quality and customer service.

Limited Warranty

Xpece LLC warrants the Xpece ONE drone against defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase. This warranty is only valid for products purchased directly from Xpece LLC or an authorized dealer.

What This Warranty Covers

• Manufacturing defects in the drone body, motors, camera, and internal components.

• Failures caused by standard use according to the product’s intended purpose and within the operating guidelines outlined in the user manual.

What This Warranty Does Not Cover

• Normal wear and tear (e.g., cosmetic damage, scratches, or scuffs).

• Damage caused by:

  • Improper use, accidents, or neglect.

  • Unauthorized modifications or repairs.

  • Exposure to extreme environments (e.g., submersion beyond waterproof ratings, excessive heat, or corrosive materials).

  • Use of non-Xpece parts or accessories.

• Loss or theft of the drone or any accessories.

How to File a Warranty Claim

If you encounter an issue with your Xpece ONE drone, our dedicated support team is here to help. Follow these simple steps to file a warranty claim:

1. Gather Your Documentation:

   • Proof of purchase (receipt or invoice) from Xpece LLC or an authorized dealer.

   • Serial number of your Xpece ONE drone.

2. Contact Xpece Support:

   • Email: fish@xpece.com

   • Phone: 305-832-9416

   • Support Hours: Monday to Friday, 9 AM - 5 PM EST.

3. Describe the Issue:

   • Provide a detailed explanation of the problem.

   • Include photos or videos that demonstrate the issue, if applicable.

4. Ship Your Drone with RMA form if instructed:

   • If your claim is approved, you’ll receive a prepaid shipping label to send the drone to our repair facility in the United States.

   • Carefully package your drone to prevent further damage during transit.

Warranty Service Options

Depending on the nature of the issue, we will:

• Repair the defective product using new or refurbished parts.

• Replace the product with a new or refurbished unit.

Additional Benefits

• 30-Day Warranty on Repairs: If your drone is repaired under warranty, the repaired components are covered for an additional 30 days from the date of service.

• American Quality Assurance: All repairs and inspections are conducted at our state-of-the-art facility in the USA to ensure the highest standards of quality and reliability.

Exclusions and Limitations

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Warranty coverage is void if the product is used in a manner contrary to the guidelines set forth in the user manual or if unauthorized repairs or modifications are performed.