NEW of Xpece Care

Xpece Care Protection: Enjoy peace of mind with service and support from the Xpece Jaw Dropping Customer Service Team.

Xpece care has two levels of coverage:

Accidental Only or Accidental Including Loss

Accidental Only Coverage:

Your Xpece Drone is covered for 5 years.
Total of two claims during the 5 years.
Not transferable.
Covers crashes, water damage, fly away, user error, accidental break.
Policy covers repair or replace.
🔧 Fast, No-Hassle Claims – Submit proof, and get back in the air in days.
Includes shipping cost within the continental USA.
Includes the camera, bait release, drone, four propellers, (does not include carrying case, remote control, extra batteries, charger)

Accidental Including Loss:

Everything included in Accidental, PLUS
🔒 Theft Coverage – Protected if your drone is stolen from a secured location.
Shipping Insurance for all future orders from Xpece.com. Orders are protected from lost during shipping.
Expedited Shipping on future Xpece Orders
Priority Tech Support
Full maintenance service once a year. (cleaning, software updates and testing)
Early Access to new product releases

Peace of mind starts the day you buy your drone.

Purpose of This Plan

The Xpece Care Drone Protection Plan is designed to give Xpece drone owners peace of mind. We understand drones can crash, fly away, or be damaged during real-world use — especially in challenging environments like water, wind, and remote areas.

Eligibility Requirements

To activate Xpece Care coverage, the following conditions must be met:

Xpece Care must be purchased at time of purchase, or within the 48 hour grace period.
The drone must have been purchased new from Xpece.com or an authorized dealer.
The coverage is valid for 60 months from the date of drone purchase.
The coverage is tied to the original purchaser and drone serial number. It is non-transferable.

Coverage Inclusions

Xpece Care covers the following types of loss or damage:

1. Accidental Crash Damage

Mid-air collisions
Impact with trees, water, buildings, or terrain
Fall damage due to loss of control, user error

2. Water Damage

Water ingress in electronic components.
Short-circuiting or internal corrosion
Failed water recovery attempts

3. Flyaway Incidents

Complete loss of the drone due to GPS error, compass interference, or controller disconnection, fishing line incident or user error.

4. Signal Interference Failure

If flight logs show that your drone experienced signal interference causing loss of control or flyaway

5. Motor/Electronics Failure During Normal Use

Must be unrelated to user modification, improper storage, or unauthorized repairs

Coverage Exclusions

Xpece Care does not cover the following:

Loss or damage due modification or illegal use.
Damage from unauthorized modifications or firmware tampering
Damage from using non-Xpece batteries, propellers, or accessories
Theft or loss from misconduct
Remote controller, batteries, bait release, and accessories
Cosmetic damage that does not affect flight performance
Pre-existing issues or damage prior to the plan purchase
Use in commercial or military operations

Theft Coverage

Xpece Care includes limited coverage for theft, provided that the following conditions are met:

✅ Covered Theft Scenarios:

The drone was stolen from a secured location, such as a locked vehicle, home, or storage facility.
A police report is filed within 48 hours of the incident and submitted with the claim.
A sworn incident statement, signed and witnessed, is submitted along with the report.

❌ Theft Exclusions:

Theft resulting from negligence, such as leaving the drone unattended in a public or unsecured location (e.g., beach, park bench, open vehicle)
Incidents where there is no police report or witness
Theft claims made with conflicting or unverifiable details
Theft claims that show signs of intentional mischief, staged incidents, or attempted fraud

⚠️ Fraud Disclaimer:

Any attempt to falsify a theft report, submit misleading information, or stage a theft will result in:

Immediate voiding of the Xpece Care plan
Permanent disqualification from future XpeceCare eligibility
Void if false information is provided during claim submission.
Intentional damage or destruction of the drone is not covered.
Reselling, renting, or using the drone commercially
Xpece reserves the right to request flight logs, serial verification, or photos before approving any claim

Replacement Process

Here’s how it works if your drone is damaged or lost:

Step 1 – Submit a Claim

Email support@xpece.com
Include:

Order number
Serial number of the drone (if available)
Description of incident
Photos/video of the damaged
Location and time of incident
Police Report (if applicable)

Step 2 – Claim Review

Xpece support will review the claim within 2 business days.
We may ask for additional details such as:

Videos and pictures
Remote controller screenshots
Return of the damaged drone if recoverable

Step 4 – Receive Replacement Drone

Ship the damaged drone to the address provided during the claim.
Xpece will ship a replacement drone of the same model after receiving the damaged drone.
Replacement drone ships within 7-10 business days.

Limitations

Only two replacements drone are allowed during XpeceCare plan.
Replacement does not reset the plan duration.
If the original model is discontinued, we will offer a model of equal or greater value.

How to Purchase

Xpece Care can be purchased:

During checkout on xpece.com
From an authorized Xpece dealer AT TIME OF PURCHASE
Directly from customer support with proof of purchase WITHIN 48 HOURS OF PURCHASE

Additional Notes

Xpece Care does not replace general liability insurance. It is a voluntary product protection plan for the drone.
Plan is void if drone is used for illegal purposes.
If fraudulent claims are detected, plan will be voided and the customer blacklisted from future claims.

Contact & Support

For questions or to file a claim, contact:

📧 support@xpece.com
🌐 xpece.com/support
📞 305-832-9416